Terms and Conditions
How To Order
If you are a wholesale customer, you may browse our products online, and either call us or email us if you would like to place an order, or would like more information on our products and/or services. We deliver via our trucks in the greater Los Angeles area, San Diego, Santa Barbara, the Central Coast, San Francisco, the North Bay, the East Bay, and Las Vegas. If you are out of state or outside our delivery area, we can ship your order to you via FedEx® or common carrier.
If you are a home chef or consumer, please note that we do not sell directly to home chefs or consumers. Instead, we welcome you to visit our friends at GourmetFoodWorld.com.
Terms of Sale
1. Orders cannot be processed without an open wholesale account – We do not currently offer "cash & carry" sales.
2. All new accounts will be opened as autopay on a credit card.
3. After 3 months of order history, you may request terms subject to approval by our accounting department.
4. Accounts may be placed on hold if customer fails to pay within the stated terms. Continued late payments will result in terms being revoked and account being reverted to autopay on credit card.
5. Delinquent invoices are subject to a finance charge of 1.5% per month (18% apr).
6. If it becomes necessary to take legal action for the collection of any past due invoice(s), customer agrees to bear all collection and court fees including attorney fees of 25% of the unpaid balance owed.
7. Invoice deductions: Please do not take deductions from invoices. Credit memos for items refused and/or returned will be processed within 24-48 hours of return pending approval. Credit memos are usually emailed. Please apply credit memos to corresponding invoices where applicable.
8. Return authorizations: All requests for returns must be made within 48 hours of receipt of goods. Items must be returned in the same condition in which they were delivered. Opened/damaged items will be subject to a restocking fee or may be refused (and returned to customer) if product is not resellable. Drivers can only accept returns for items previously delivered if they have prior authorization from our office.
9. Claims for damaged / defective goods delivered by a freight company (i.e. fedex, ups, etc.) must be made to us within 24 hours of receipt so that we can file the appropriate claim with the carrier. Any claims for damaged / defective goods delivered by us must be made within 48 hours of delivery.
Delivery / Shipping / Will-Call Terms
1. Los Angeles, San Francisco, Berkeley, Oakland, Marin, Sonoma, and Napa MINIMUM ORDER: $350.
All other locations MINIMUM ORDER: $500.
2. DELIVERY TIMES: We do not offer time-specific deliveries. We will do our best to accommodate special requests, however we cannot guarantee the arrival time of any delivery so please plan accordingly.
3. ORDER CUT-OFF TIME: 3 PM - Due to the special care and preparation time that is required for many of the products that we sell, and in order to help ensure the accuracy & quality of each product delivered, our order cut-off time is 3 PM. In addition to allowing us the necessary time to prepare the orders, placing your order by 3 PM allows us to personally go over your order with you, make product recommendations & inform you of any shortages, problems, etc.
4. WILL-CALL: We kindly ask that you please place orders for will-call a minimum of 1 hour prior to your desired pickup time. Our minimum order for will-calls is $150.
5. SHIPPED ORDERS: Orders shipped (by a freight carrier or freight forwarder) require a minimum of 24 hours notice.
Hours of Operation
OFFICE HOURS & WILL-CALL:
Monday – Friday: 9am – 3pm
DELIVERY DAYS:
Monday – Friday